FAQs

For winter storage, you should charge the battery on a regular basis(at least once a month). It is better to keep the battery/bike indoors to protect it from the cold.

For the battery, V stands for voltage of the bike. Bikes with a higher voltage are capable of higher power output - more torque, higher speed.

For the battery, Ah stands for battery capacity. It means how long the battery can last to some extend. For the same bike, a high 'Ah' value means a longer range.

There are lithium upgrade options for most of our models. If you are looking for a bike with long travel distance, lithium batteries will be the best choice. Lithium batteries are much lighter in weight and smaller in size, and they have a longer battery life. Typically, the battery life for lead-acid batteries is 1-2 year and 3-5 year for lithium batteries. Also, lithium batteries will be more expensive compared with the lead-acid batteries.

For models with removable batteries, you can always get spare batteries in the future to extend the travel range. You can also purchase the compatible lithium battery and have it installed to replaced the Lead Acid battery. Please note that special modifications and a compatible lithium charger are required in order to upgrade the battery from Lead-Acid to lithium.

The rated charging time for most batteries is approximately 6-10 hours. For high capacity batteries, it could take longer. However, it is not recommended to charge the battery for more than 12 hours. Even though it is not fully charged after 12 hours, you should still unplug the charger and let it cool down before charging again.

Overcharging protection technology is built into the charger, which means the charger will stop charging the battery once the battery is fully charged. However, the charger will continue detecting the voltage of the battery and attaempt to charge as long as the charger is connected with the battery. Therefore, unplugging the charger on time is still recommended to prevent overcharging of the battery.

The wattage of a typical 72V/20Ah SLA charger is 220W (110V~2A). a 10-hour charge will cost approximately $0.20 ~ $0.40.

For winter storage, you should charge the battery on a regular basis(at least once a month). It is better to keep the battery/bike inside to protect it from the cold.

It depends on the battery type. Usually, Lead-Acid batteries cost from $200 to $1000, and lithium batteries start from $650 up to $5500.

PDI stands for pre-delivery inspections. PDI includes assembly and full inspection of the e-bike before delivery. Local delivery/pick-up will usually include PDI (extra charge applies). On the other hand, if you are receiving the bike in a crate, the bike will be approximately 80% assembled and you will need to assemble some parts by yourself such as: front wheel, fenders, windshields depending on the model of the bike.

The bikes are still functional and it will be ok to ride in winter. Riding is not recommended when there is ice on the road because it could be slippery. You will also expect a reduced travel range as a result of the low temperature. Winter tires are available for some specific models, please contact your local dealer for more information.

The load capacity varies among different models. It ranges from 250 lbs to 550lbs.

You should clean and lubricate the chain on a regular basis. You are also required to check the tire pressure and pump the tire to the reccommended tire pressure value.